Comments
  1. Steven L Reynolds

    I guess the merger, is were all the horrendous agents are coming from! That is going to lose you customers! Non English speaking agents, calling me back HOURS later, only to hang up AGAIN! YOU ARE GOING DOWNHILL AT A TREMENDOUS RATE! UNBELIEVABLE PEOPLE, UNBELIEVABLE!

  2. I have spent another hour, trying to get clarification from your agents, about data usage. This is an extremely sad reflection of your company! Hours, trying to get clarification from your agents in data usage. Training is failing your company, and will undoubtedly lose you customers. Your agents know your network is large, therefore, it hard for them to be held accountable for their actions! Something needs to be done about this! I am extremely disturbed, as I have tried, yet again, to resolve my issue, and receive a data usage explanation. Since, while using my Wi-Fi, you are charging me data usage as well! HOW can one be connected to two! Your agents just cause you a customer today! One of over three years. All because if their attitudes and behaviors!

  3. I have spent another hour, trying to get clarification from your agents, about data usage. This is an extremely sad reflection of your company! Hours, trying to get clarification from your agents in data usage. Training is failing your company, and will undoubtedly lose you customers. Your agents know your network is large, therefore, it hard for them to be held accountable for their actions! Something needs to be done about this! I am extremely disturbed, as I have tried, yet again, to resolve my issue, and receive a data usage explanation. Since, while using my Wi-Fi, you are charging me data usage as well! HOW can one be connected to two! Your agents just cause you a customer today! One of over three years. All because if their attitudes and behaviors!
    I will continue to post about your horrendous service, after every encounter! Hire better people!!

ADD YOUR COMMENT

error: Content is protected !!